FAQs

Q1: What are your company’s main products? 

A: Hebei Ruiya Toy Co., Ltd. specializes in the production and export of various children’s ride-on vehicles and baby products, including electric ride-ons, scooters, bicycles, tricycles, and baby walkers. We offer both wholesale of in-stock items and OEM/ODM customization services, with products suitable for markets in Europe, the Americas, the Middle East, and beyond.

Q2: What is the Minimum Order Quantity (MOQ)? 

A: The MOQ for standard in-stock models is low, and orders can be placed for full containers or consolidated shipments. For OEM customized models (involving logos, color boxes, color changes, or structural modifications), the MOQ depends on the specific model—typically starting at 500 units; please contact our sales team for details. Small-batch trial orders can also be discussed and evaluated.

Q3: Do you offer OEM/ODM services? What customization options are available? 

A: We support both OEM and ODM. Customization options include: product logos (printing, labeling, hangtags), product color schemes, and custom packaging (color boxes, outer cartons, and multilingual manuals). We can also develop entirely new products based on client drawings or conceptual designs. Clients may use their own brands, and we guarantee that we will not sell client-exclusive customized models to third parties.

Q4: How can I request a sample? What are the costs and lead times? 

A: Samples are available. A fee is charged for standard in-stock samples, which can be refunded upon placement of a bulk order (subject to agreement); customized samples incur additional mold-making or prototyping fees. Lead time for in-stock samples is 3–7 days, while customized prototypes generally take 15–30 days, depending on the complexity of modifications. Shipping costs for samples are borne by the buyer.

Q5: What export certifications do your products hold, and can you provide the certificates? 

A: We can provide the test reports and certificates required for specific markets, such as EU CE and EN71; US CPSIA, ASTM F963, and CPC; and GCC for Gulf countries. Certificates are issued per specific model, and scanned copies can be provided before an order is placed. If your target market requires additional testing, we can coordinate with third-party laboratories; testing costs are negotiable.

Q6: Do the website images match the actual products? 

A: The website images are actual product photos for reference; slight color variations may occur due to material properties or lighting conditions. Before mass production, we provide a pre-production sample for customer approval; bulk production begins only after confirmation to ensure the final goods match the approved sample.

Q7: Is it possible to mix different products in a single container?

 A: Yes, we support mixed-product container loading for items within the same order. Specific combinations and minimum order quantities (MOQs) should be confirmed with our sales team; however, some customized items may not be eligible for mixed loading.

Q8: How long is the quotation valid? 

A: Standard quotations are valid for 30 days. Prices are subject to adjustment due to significant fluctuations in raw material costs or exchange rates; pricing can be re-evaluated for long-term orders.